The public sector is increasingly turning to social media as a means to communicate and
interact with citizens, but little is known about the contribution that these social technologies …

Local public administrations are increasingly interested in involving citizens in public
decisions and public life. In this context, social media represent powerful engagement tools …

Several studies underlined the impact of social media in the public sector, investigating the
adoption process and uses of these digital platforms by public administrations. This paper …

The objective of this article is to provide an initial assessment of Facebook use by Western
European municipalities considering two aspects: citizens' engagement and municipalities' …

There is a very limited empirical research examining the impact of media and content types
on stakeholders' engagement on social media platforms, and basically none within the …

This article analyzes the determinants of public engagement on the Facebook pages of
municipalities. The sample consists of 170 Italian and Spanish municipalities that used …

The present study sheds light on the under-researched relationship between social media
content and citizens' engagement, as well as the impact of dialogic communication on …

This paper provides a general overview of the way local governments use Twitter as a
communication tool to engage with their citizens. More concretely, it tries to identify factors …

Social media offer governments a new approach to create transparency and accountability,
to increase citizens' opportunities to participate and collaborate in decision making or to …

This article explores the determinants of local governments' use of social networking sites. It
does so by analysing the relative impact of institutional, political and social determinants …