One type of data-driven innovations in management is data-driven decision making.
Confronted with a big amount of data external and internal to their organization's managers …

This study looks into the issue of Churn faced by various competitive industries (like
telecom) from the perspective of Business Intelligence (BI). The presented work with the help …

Businesses in the E-Commerce sector, especially those in the business-to-consumer
segment, are engaged in fierce competition for survival, trying to gain access to their rivals' …

Globalization processes and market deregulation policies are rapidly changing the
competitive environments of many economic sectors. The appearance of new competitors …

Typical approaches to customer relationship management (CRM) construct a black box
model for the prediction of churning. The approach presented here aims at new insights into …

The development of decision support systems facilitating competitive intelligence (CI) for
SMEs is a rather under-explored research area. That is exactly where this paper sets its …

Churn management is a fundamental concern for businesses and the emergence of the
digital economy has made the problem even more acute. Companies' initiatives to handle …

The goal of the paper is to present the framework for combining clustering and classification
for churn management in telecommunications. Considering the value of market …

The telecoms industry is a highly competitive sector which is constantly challenged by
customer churn or attrition. In order to remain steadfast in the consumer business …

Purpose The purpose of this paper is to investigate the distinct reasons and more common
reasons that reduce customer satisfaction and are antecedents to customer churn behavior …