Purpose This study explores the service quality dimensions in Internet banking and their
impact on e-customer's satisfaction and e-customer's loyalty. This study tries to inspect the …

Customer satisfaction is imperative for the incessant survival of any organization around the
world. This research work intends to investigate the impact of E-banking variables on …

Purpose–This study aims to determine the effects of service quality dimensions on customer
satisfaction in Pakistan by using the SERVQUAL model. Design/methodology/approach–A …

E-banking can provide speedier, faster and reliable services to the customers for which they
are relatively happy. E-banking services not only can create new competitive advantages, it …

The aim of this paper is to investigate the association and impact between online banking
service practices on e-customer satisfaction, and e-customer loyalty. In addition, it aims to …

Internet banking is one of the increasingly important businesses in electronic commerce
worldwide. Delivering effective electronic service quality (e-SQ) is essential to becoming …

Purpose–The purpose of this paper is to examine the internet banking service quality and its
implication on e-customer satisfaction and e-customer loyalty. Design/methodology …

The study aims to explore key dimensions of service quality of E-Retailing of Islamic banks
in the Kingdom of Saudi Arabia. The convenience sample size consists of 373 respondents …

Purpose This study aims to empirically develop a reliable and valid instrument measuring
the online service quality in the context of the banking sector in India. Design/methodology …

This study assessed the use of E-SERVQUAL scale to construct e-Service Quality (e-SQ) for
internet banking services. In addition, it attempted to examine the effect of e-SQ on e …