In Search of Dark Patterns in Chatbots
Abstract While Dark Patterns are widely present in graphical user interfaces, in this research
we set out to find out whether they are also starting to appear in Chatbots. Dark Patterns are …
we set out to find out whether they are also starting to appear in Chatbots. Dark Patterns are …
The Design of a framework for the detection of web-based dark patterns
In the theories of User Interfaces (UI) and User Experience (UX), the goal is generally to help
understand the needs of users and how software can be best configured to optimize how the …
understand the needs of users and how software can be best configured to optimize how the …
Dark Patterns: Past, Present, and Future: The evolution of tricky user interfaces
Dark patterns are an abuse of the tremendous power that designers hold in their hands. As
public awareness of dark patterns grows, so does the potential fallout. Journalists and …
public awareness of dark patterns grows, so does the potential fallout. Journalists and …
[PDF][PDF] Exploring the Impact of User Interface Design in the Human-Chatbot Interaction
S Zassman - saralin.ca
This paper investigates how user interface design affects the human-chatbot interaction. We
used previous findings on colour, typography, and avatars to produce two chatbots with …
used previous findings on colour, typography, and avatars to produce two chatbots with …
Into the Dark World of User Experience: A Cognitive Walkthrough Study
R Jaiswal, H Moosath - International Conference on Human-Computer …, 2023 - Springer
In this age of AI, the unison of man and machine is going to be more prominent than ever,
thus creating a need to understand the underlying framework that is adopted by app …
thus creating a need to understand the underlying framework that is adopted by app …
Mining the minds of customers from online chat logs
This study investigates factors that may determine satisfaction in customer service
operations. We utilized more than 170,000 online chat sessions between customers and …
operations. We utilized more than 170,000 online chat sessions between customers and …
[图书][B] Chatbot Research and Design: 6th International Workshop, CONVERSATIONS 2022, Amsterdam, The Netherlands, November 22–23, 2022, Revised Selected …
This book constitutes the proceedings of the 6th International Workshop on Chatbot
Research and Design, CONVERSATIONS 2022, which was held during November 2022 …
Research and Design, CONVERSATIONS 2022, which was held during November 2022 …
A Concept-based Analysis of Dark Patterns in User Interface Design
K Xiong - 2023 - dspace.mit.edu
In this thesis, we present a new theory of dark patterns that aims to move the literature away
from fragmented, top-down analysis of systems through subjective dark patterns taxonomies …
from fragmented, top-down analysis of systems through subjective dark patterns taxonomies …
Shedding light on assessing Dark Patterns: Introducing the System Darkness Scale (SDS)
C van Nimwegen, K Bergman… - 35th International BCS …, 2022 - scienceopen.com
Dark Patterns are elements in interfaces designed to misdirect, confuse, and lure users into
unintended, involuntary actions. These are not just “sloppy” or “inelegant” designs without ill …
unintended, involuntary actions. These are not just “sloppy” or “inelegant” designs without ill …