Although it has often been presumed that jobs involving “people work”(eg, nurses, service
workers) are emotionally taxing (Maslach & Jackson, 1982), seldom is the emotional …

An online survey was conducted on a national sample of United States professors to
examine emotional labor and its relationship to work outcomes. Participants were queried …

Although early research suggested that the performance of emotional labor had deleterious
effects on workers, recent empirical investigations have been equivocal. The performance of …

Abstract focus [on] whether emotional labor is a potential source of employee job
stress/developed a measure of emotional labor in a sample of workers employed in an …

A number of researchers have examined the conditions under which individuals perform
emotional labor and the effects of such labor on psychological well-being. Much of this …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

For many American workers, emotional labor (manifestation or suppression of emotional
expression or feeling) is as much a requirement of the job as physical or mental labor. Yet …

In response to 2 areas for development in the emotional labor literature—(a) the
contemporaneous associations between emotional labor and affective reactions, and (b) …

Purpose–The purpose of this study is to explore the links from self‐focused emotional labor
(surface acting) and other‐focused emotional labor (emotional enhancement) to job …

Understanding the psychological consequences of emotional labor for workers has been an
ongoing project among students of emotional labor. Drawing on Hochschild's pathbreaking …