Purpose This research empirically investigates how service employees' ratings of
technology readiness (TRI), negative attitudes towards robots (NARS), Big Five personality …

Reliance on technology, such as service robots, has become more prevalent in the hotel
industry. Even though more hotels plan to incorporate service robots in addition to human …

A common problem in top-down technology projects is lack of end-user involvement.
Employees' willingness to seek help from robots in internal service scenarios is important for …

Purpose As service robots increasingly interact with customers at the service encounter, they
will inevitably become an integral part of employee's work environment. This research …

Through multiple studies, this research examines Gen Zers' perceptions and acceptance of
working with service robots in the hotel industry. Study 1 used interviews with 30 …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …

Purpose Service robots are gradually becoming more anthropomorphic and intelligent. This
research aims to investigate how anthropomorphic service robots with different levels of …

Because of the increased usage of service robots in the hospitality and tourism industries,
researchers and practitioners are interested in learning to facilitate interactions between …

A service robot is a physical entity integrated with information technology (IT) which can
autonomously provide customized services to people. While the use of robots is regarded as …

This paper aims to examine attitudes of hospitality and tourism students, as future
professionals, towards willingness to implement service robots. The study proposes a new …