Robots guided by artificial intelligence (AI) are transforming service operations in for-profit
companies. However, public and non-profit organizations have been slower to pursue these …

Considering the growing acceptance of humanoid robots in the service industry, this study
aimed to examine their negative impact on service evaluation, as well as the underlying …

Empowered by artificial intelligence (AI), human-like service robots are prevalent, but they
may have negative effects. Limited research has studied suitable strategies for …

Since their inception, robots have inspired authors, directors, and thinkers worldwide. But
recently, we have seen robots moving into people's everyday lives in the wake of rapidly …

Abstract Service robots are gradually replacing humans service providers in numerous
industries and their development is profoundly impacting the way in which service is …

Robots are the next wave in service technology; however, this advanced technology is not
perfect. This research examines how social perceptions regarding the warmth and …

Purpose Although humanoid robots are increasingly adopted in many business settings, the
dynamic effects of anthropomorphism and the functional perceptions of service robots on …

Purpose–The purpose of this chapter is to conduct a critical literature review that examines
the origins and development of research on service robots in organizations, as well as the …

Based on four empirical studies, Moritz Merkle examines the introduction of humanoid
robots to the frontline service encounter in a customer-centric approach focusing on …

The use of artificial intelligence (AI) service robots is on the rise. With service frontlines
gradually shifting to human–robot interactions, the question of whether the …