The moderating effect of safety image on Guests' perceived risk and revisit intentions in luxury hotels

CK Pai, H Chen, Y Wang - International Journal of Tourism …, 2024 - Wiley Online Library
This study explores the relationship between perceived risk and intention to revisit, based on
four core dimensions of the subjectively perceived risk of luxury hotel guests to hotel safety …

Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan

EYT Chew, SA Jahari - Tourism management, 2014 - Elsevier
Despite the significance of perceived travel risk and destination image, relatively few studies
address the effect of perceived travel risks on the formation of destination image, and the …

The effect of a hotel's star-rating-based expectations of safety from the pandemic on during-stay experiences

V Tiwari, A Mishra - Journal of Retailing and Consumer Services, 2023 - Elsevier
As a result of the COVID-19 pandemic, safety is one of the top priorities for travellers when
choosing a hotel. This work examines the effect of customers' pre-stay expectations of a …

How risky are services? An empirical investigation on the antecedents and consequences of perceived risk for hotel service

J Sun - International Journal of Hospitality Management, 2014 - Elsevier
Previous research does not systematically investigate the antecedents and consequences of
perceived risk for services in emerging markets. The present research aims to fill this void in …

Luxury hotels going green–the antecedents and consequences of consumer hesitation

N Peng, A Chen - Journal of sustainable tourism, 2019 - Taylor & Francis
Luxury hotels might hesitate to operate in a more environmentally friendly way because they
worry such practices will harm their performance. However, hotels can have a significant …

The impact of information security breach on hotel guest perception of service quality, satisfaction, revisit intentions and word‐of‐mouth

K Berezina, C Cobanoglu, BL Miller… - International journal of …, 2012 - emerald.com
The impact of information security breach on hotel guest perception of service quality,
satisfaction, revisit intentions and word‐of‐mouth | Emerald Insight Books and journals Case …

Luxury restaurants' risks when implementing new environmentally friendly programs–evidence from luxury restaurants in Taiwan

N Peng - International Journal of Contemporary Hospitality …, 2020 - emerald.com
Purpose Some luxury restaurants might be hesitant to adopt new environmentally friendly
initiatives due to worries that consumers might have concerns about how these changes …

The role of health and safety protocols and brand awareness for the recovery of hotel activity following a health crisis

AI Polo-Peña, H Andrews… - Journal of Hospitality and …, 2024 - emerald.com
Purpose This paper examines whether following a health crisis the use of health and safety
protocols and hotel brand awareness influences hotel perceived value and intention to visit …

Destination risk perception, image and satisfaction: The moderating effects of public opinion climate of risk

C Xie, Q Huang, Z Lin, Y Chen - Journal of Hospitality and Tourism …, 2020 - Elsevier
There is scant knowledge about how public opinion climate of risk influences tourist
behavior in times of a safety crisis at the destination. In this study, we examined the potential …

The role of a safe service environment in tourists' trust and behaviors–the case of terror threat

T Seger-Guttmann, S Gilboa - Journal of Hospitality and Tourism …, 2023 - Elsevier
Safe service environments have received scant attention in the tourism literature despite
their growing relevance for tourists' sense of safety. The current study adds to this literature …