Residents often encounter water-quality issues in their drinking water systems. If these
issues recur or persist, residents may, despite assurances of water safety from utilities, lose …

As global change increases the frequency and severity of drinking water threats, managers
work toward building resilient water systems to adapt to these disturbances. A critical …

This paper discusses the dynamic and complicated relationship between customers and
their water utility in a highly urbanized area within eastern Palm Beach County. Semi …

Provision of safe drinking water by water utilities is challenged by disturbances to water
quality that have become increasingly frequent due to global changes and anthropogenic …

The underutilization of water infrastructure in shrinking cities can decrease water quality and
impact public perceptions of water safety. To better understand this issue, we explore the …

Customer trust in a community's water utility infrastructure is essential for making
collaborative decisions via adaptive management strategies. Such strategies become …

Previous studies conducted by CSIRO (Australian Research Centre for Water in Society) for
the Water Corporation have shown that trust in authorities was the main predictor of the …

The operating environment of water infrastructure is inherently dynamic due to factors such
as water-related events, media coverage of such events, or changes in institutional …

Trust is generally assumed to be an essential precondition for effective water resource
management. However, there is piecemeal evidence about the extent to which trust matters …

Assumptions of trust in water systems are widespread in higher-income countries, often
linked to expectations of “modern water.” The current literature on water and trust also tends …