Businesses must compete fiercely to win over new consumers from suppliers. Since it
directly affects a company's revenue, client retention is a hot topic for analysis, and early …

Nowadays, the telecommunication industries are facing substantial competition among the
providers in order to capture new customers. Many providers have faced a loss of …

Since acquiring new customers is often more costly than retaining existing ones, customer
retention management is critical for many business organizations. Identifying potential …

Churn prediction represents one of the most important components of Customer
Relationship Management (CRM). In the purpose of retaining customers and maintaining …

Customer churn prevention is one of the deciding factors when it comes to maximizing the
revenues of any organization. Also known as customer attrition, it occurs when customers …

Purpose This paper aims to provide a predictive framework of customer churn through six
stages for accurate prediction and preventing customer churn in the field of business …

Customer churn, a phenomenon that causes large financial losses when customers leave a
business, makes it difficult for modern organizations to retain customers. When dissatisfied …

Understanding consumer churn is pivotal for companies in the USA to develop efficient
strategies for consumer retention and reduce its negative effects on revenue and profitability …

As the market in the telecom industry becomes saturated and competition between telecom
operators heats up, preventing customer churn has become a company's top concern. It is …

Nowadays, customers have become more interested in the quality of service (QoS) that
organizations can provide them. Services provided by different vendors are not highly …