The Internet, by offering a variety of information sources such as online reviews, aids people
in selecting restaurants. However, it also prolongs their decision-making process due to the …

The effect of online reviews on resulting decisions attracted the interests of merchants and
researchers in different fields. According to existing studies, the decisions of tourists are …

Online reviews from the web are rich data sources that promote tourism analytics.
Restaurants make a significant contribution to the growth of tourism in India. The literature …

User generated content (UGC) is a valuable resource for the multi-criteria decision-making
process. Platforms, such as TripAdvisor, enable the registration of comments and post …

The advancement of tourism websites has greatly improved the travelling experiences of
tourists. One such way is the recommendation of restaurants by tourism websites. As a …

Hotel classification is critical for both customers and hotel managers. It can help hotel
managers better understand their customers' needs and improve their various aspects by …

Purpose Textual information about restaurants, such as online reviews and food categories,
is essential for consumer purchase decisions. However, previous restaurant …

Abstract User Generated Comments and ranking based on it, has been studied extensively
due to its impact on consumers and businesses. Literature highlights that platforms' rankings …

In order to adequately utilize and integrate both ratings and comments from multiple
websites, this paper proposes a new hotel evaluation model with probabilistic linguistic …

Currently, there are a large number of hotel Web sites that develop their own seals of quality
based on customer feedback. As a result, a hotel can be classified differently by various Web …