A key aspect to take into consideration when developing indices to evaluate transit service
quality is to determine how much weight passengers give to each attribute when making a …

Perceptions about the quality of service are very different among public transport (PT) users.
Users' perceptions are heterogeneous for many reasons: the qualitative aspects of PT …

One of the reasons transit organizations collect customer-satisfaction information is to help
set priorities for service improvements. Customer-satisfaction survey results can help …

A transit service quality study based on cluster analysis was performed to extract detailed
customer profiles sharing similar appraisals concerning the service. This approach made it …

Few studies have been conducted on the service quality (SQ) of bus transit in developing
countries. This paper presents a structural equation modeling (SEM) approach to identifying …

This paper proposes a methodology for evaluating the quality of service perceived by users
of a bus transit service. A Structural Equation Model (SEM) approach is used to reveal the …

This work concerns with the analysis of transit service quality on the basis of the perceptions
directly expressed by the passengers of the services. The transit services supporting the …

Declining ridership, shrinking market share, and increasing operating costs have led many
transit systems to adopt quality management strategies. These strategies help transit …

In this paper, an index based on customer perspective is proposed for evaluating transit
service quality. The index, named Heterogeneous Customer Satisfaction Index, is inspired …

Bus rapid transit (BRT) systems have emerged as efficient, convenient, and cost-effective
solutions to meet customer transport needs. Since their advent in developing countries, a …