This article aims to investigate the effectiveness of chatbots in improving customer service
for logistics companies, focusing on ten of the most important companies in South America …

The main objective of this article is to distinguish the impact of chatbots technology on
customer needs. A systematic literature review was conducted to determine aspects such as …

The main objective of this article is to distinguish the impact of chatbots technology on
customer needs. A systematic literature review was conducted to determine aspects such as …

Chatbots have shown to be a viable alternative to customer service agents in addressing
customer questions and concerns. The airline sector has developed chatbots to meet the …

While chatbots have become an important part of customer service operations, there is a
knowledge gap concerning organizational aspects of chatbot implementation and …

Objectives: This study examines the advantages of introducing chatbots and the different
kinds of chatbot services in the e-commerce industry that are operating abroad. It also seeks …

The present study explores the revolutionary effects of chatbots on consumer interaction and
satisfaction in the rapidly developing field of online marketing in Indonesia. Using a mixed …

FINDINGS: The analysis indicates that chatbots can significantly enhance customer service
by offering immediate assistance, reducing wait times, and automating repetitive tasks. This …

Artificial intelligence software called chatbots are designed to imitate human conversation.
They utilize natural language processing technology to comprehend and interpret user input …

Chatbots are transforming how businesses interact with customers. Using natural language
processing and AI-enabled technology, chatbots provide customers with an automated …