Utilizing the content analysis approach, this study analyzed 153 textual information sources
to explore Chinese restaurant enterprises' innovative activities during and after COVID-19 …

Purpose This study aims to develop a holistic and dynamic model that governs the various
relationships among the critical factors of crisis management from a stakeholder perspective …

The purpose of this study is to employ the existing theory on crisis management and
corporate branding in a service context to explore how tourism businesses in Thailand can …

Purpose The purpose of this study is to provide better service to hotel customers during the
COVID-19 era. Specifically, this study focuses on understanding the changes in hotel …

Purpose This paper aims to examine the joint role of the pandemic-induced source of crisis
(ie health and social crisis) based on Maslow's Hierarchy of Needs and message appeal in …

The COVID-19 outbreak has challenged the global tourism economy. It has particularly
threatened the survival of tourism firms in developing countries especially those with the …

This study investigates how US foodservice conglomerates have embarked on corporate
social responsibility (CSR) measures to circumvent dire situations during the COVID-19 …

To contain the pandemic of coronavirus (COVID-19), social distancing, self-isolation and
travel restrictions have been imposed globally. To shed light on how COVID-19 is affecting …

This research examines the experiences of small-and medium-sized enterprise (SME)
owners in the food service sector during the COVID-19 crisis. We collected authentic opinion …

Purpose The COVID-19 pandemic and the subsequent lockdown have hit the food service
industry very hard. The COVID-19 outbreak has created a sharp downturn for firms in the …