Purpose This study aims to explore the attitudes and perceptions of Chinese coffee
consumers towards robot baristas, considering the proliferation of automated entities within …

Restaurants have been using robots to meet the increasing consumer demand for food
customization and safety and contactless service operations. This study identified the …

Over the years, service robots and artificial intelligence (AI) have been gaining traction in the
hospitality sector for frontline service automation. Although a significant body of literature …

As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

The shortcoming of the Technology Acceptance Model (TAM) and its variations have been
highlighted in literature for quite some time. A critical limitation of these models is ignoring …

Robots are adopted in numerous tourism and hospitality segments, including restaurants.
This study aims to empirically investigate the service robots'(SRs) acceptance among fast …

Purpose The purpose of this study examined the effect of the eight dimensions of consumer
innovativeness on brand satisfaction. In addition, this study investigated how brand …

Purpose The hospitality industry in developed countries is under pressure due to labor
shortages and it is likely more food and beverage operations will have to be automated in …

This study aims to examine tourist acceptance of robot chefs in gastronomy experiences
based on the behavioural reasoning theory. A mixed-method design was adopted. Findings …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …