This book reviews, integrates, and synthesizes research on emotional labor and emotion
regulation conducted over the past 30 years. The concept of emotional labor was first …

The past four decades of scholarship on emotional labor—the regulation of feelings and
expressions performed to fulfill interpersonal work role expectations—has transformed our …

The topic of emotions in the workplace is beginning to garner closer attention by researchers
and theorists. The study of emotional labor addresses the stress of managing emotions …

Emotional labor has been an area of burgeoning research interest in occupational health
psychology in recent years. Emotional labor was conceptualized in the early 1980s by …

Many employees perform emotional labor, regulating their emotions to meet organizationally
mandated display rules (eg,“service with a smile”), which has both professional and …

“I've never thought of it that way before!” The graduate student who said this to me seemed
sincerely surprised to learn about emotional labor, the study of emotion regulation in the …

Emotion management, such as suppressing anger, is performed by individuals to cope in
many social settings. Lab studies, however, have suggested that suppressing emotions or …

Three decades after its introduction as a concept, emotional labor—regulating emotions as
part of the work role—is fully on the map in organizational behavior and organizational …

Emotional labor refers to the process by which workers are expected to manage their
feelings in accordance with organizationally defined rules and guidelines. The Managed …

Although emotional labor has been studied almost exclusively among service workers,
leaders also perform emotional labor whenever they use their emotional expressions to …