Purpose The purpose of this study is to investigate the influential factors of customer loyalty
to Islamic banks, namely, service quality, customer satisfaction, customer engagement and …

Purpose The purpose of this study is to investigate the moderation effects of religiosity in the
relationship between service quality (SQ), customer satisfaction (CS), relationship quality …

Purpose Loyalty among customers is the baseline for services to use to grow and sustain
their competitive advantage, particularly in the banking industry. There are two primary …

Amidst a fierce competition within the global banking industry, the issue of retaining existing
loyal customers and attracting new customers has been a focus for Islamic banks worldwide …

This study identifies determinants of customer loyalty to Islamic banking in Indonesia using a
structural equation model (SEM) and confirmatory factor analysis (CFA). Data of 362 …

Islamic banks have faced many challenges either from rivals or customers who look for
better products and services. This study examined both the direct and mediating effects of …

Purpose This paper aims to examine loyalty formation, including service quality, perceived
value, image and satisfaction as determinants, and their effect on the financial performance …

Loyalty towards Islamic banking: service quality, emotional or religious driven? | Emerald Insight
Books and journals Case studies Expert Briefings Open Access Publish with us Advanced …

Purpose This study aims to examine the relationship between service quality and customers'
satisfaction, and the effect of service quality on customers' satisfaction in Tanzanian Islamic …

This study aims to analyze the effect of corporate communication and service quality on
loyalty mediating satisfaction. The population of this study is 384 Islamic bank customers in …