Purpose The study aims to investigate how hotel booking attributes (ie perceived privacy,
perceived certification and perceived assurance) engender consumers' untrust and …

Purpose The purpose of the paper is to examine the conditional role of webcare as a service
failure recovery strategy on customers' hotel booking intentions in presence of different …

Purpose Despite the increasing utilization of webpages for the purposes of information
seeking, customers' concerns have become a crucial impediment for online shopping. The …

By using the tenets of relational signaling theory, this study proposes a conceptual model
that investigates the effect of hotel privacy management (thin trust) on guests' cognitive and …

The online reviews literature has tended to focus on exploring perspectives such as the
recipient's attitude, reviews' message-based factors, reviews' trustworthiness, and hotel …

With the rapid development of information technology in hotel booking context, it is no doubt
that many hotels consequently enhance the needs of integrating information technologies …

Purpose Some luxury restaurants might be hesitant to adopt new environmentally friendly
initiatives due to worries that consumers might have concerns about how these changes …

The purpose of this study is to examine travelers' actual behavior with regard to an online
travel purchase by extending the Unified Theory of Acceptance and Use of Technology …

Purpose The continuous impact of the pandemic and the downturn of the global economy
have brought new challenges to the tourism industry. In this context, effectively attracting …

Purpose This study aims to contribute to the context of electronic trust (e-trust) research with
an emphasis on the determination of tourists'e-trust in hotel websites. This research used …