This study examines, from the consumer centric perspective, how service convenience in
conjunction with online service quality affect long-term relational exchange in the electronic …

Academic research reflects an increasing concern that conventional knowledge on services
management such as location strategy may not adequately inform management on crafting …

The huge market potential and greater levels of services in Electronic Mediated Environment
(EME) require an in-depth understanding of Chinese consumer perceptions and behaviors …

The purpose of this study is to provide insights into consumers' perception of service
convenience and services consumption experience (conceptualized as two second-order …

This study examines how service quality and service consumption experience affect long-
term relational exchange in the EME to provide insights into consumers' perception of …

Convenience has been one of the principal motivations underlying customer inclinations to
adopt online shopping. Utilizing in-depth focus group interviews with online consumers, this …

This article investigates the effects of online convenience and shopping experience on
consumer satisfaction and future purchase decisions by applying a different view to explain …

This research investigates the impact of service convenience dimensions (access,
transaction, decision, benefit, and post-benefit convenience) on consumers' behavioral …

The growth of Internet Mediated Environment (IME) based services has changed the manner
in which firms and consumers interact. This paper aims to provide a more comprehensive …

Due to the burgeoning growth of electronic commerce (EC or e-commerce), online shopping
has become a key competitive strategy for online retailers (e-retailers) to attract more …