Customer satisfaction is an important factor in the performance and competitiveness of
banks (Keisidou et al., 2013; Chavan & Ahmad, 2013; Belás, Chochoľáková, & Gabčová …

In the modern competitive environment banks create the value generally using the relational
capital. Thus, customer satisfaction and loyalty are the main components of bank success in …

Purpose–The present paper is an attempt to provide a holistic approach of the Greek
banking sector and how it operates. Design/methodology/approach–A survey was carried …

It is generally assumed that increased satisfaction levels lead to improved financial
performance. However, this assumed relationship is, by and large, still to be proven in a …

The satisfaction of bank customers presents an important area of building long-term
relationships with the client, which significantly determines the financial performance of …

The aim of this article was to examine current trends in the area of customer's satisfaction of
Czech and Slovak bank clients. In accordance with this objective satisfaction as well as …

Bank customer satisfaction is a hot topic of current scientific research for many reasons. In
response to the negative impact of the recent financial crisis of 2008, the public has become …

A large number of studies on customer satisfaction and customer loyalty have been
conducted in marketing over the years. Customer satisfaction is a crucial factor for bank …

On the basis of empirical research carried out in the retail banking market, this paper
proposes a structural equations model enabling us to reach the conclusions that satisfaction …

Purpose–The purpose of this paper is to determine the factors that have an impact on
customer satisfaction as regards the working of select Indian universal banks …