Purpose Artificial intelligence (AI) has a large number of applications at the industry and
user levels. However, AI's uniqueness neglect is becoming an obstacle in the further …

Artificial intelligence (AI) applications are observed in different industries including the
services, where the impressive changing pace is boosted by the technological advances in …

Despite the recent developments in AI, ethical questions arise when consumers contemplate
how their data is being treated. This paper develops a conceptual model building on the …

Purpose With the upgrade of natural language interaction technology, the simulation
extension of intelligent voice assistants (IVAs) and the uncertainty of products and services …

Artificial intelligence (AI) in medicine offers a unique opportunity to improve the global health
system. However, consumers remain skeptical about AI's ability to accurately assess their …

Artificial intelligence (AI) is revolutionizing healthcare, but little is known about consumer
receptivity to AI in medicine. Consumers are reluctant to utilize healthcare provided by AI in …

Artificial intelligence (AI) platforms with interactive assistants allow consumers to avail
information and help direct their choices, thus changing the ways in which companies …

The conversation between humans and Artificial Intelligence (AI)-enabled intelligent voice
assistants (IVA) can create bonds that go beyond a mere utilitarian purpose. The emotional …

Communicating with customers through AI-based chatbots in customer service (AISC) has
become increasingly popular for many companies. However, in actual service encounters …

Although service environments have become increasingly smart due to the infusion of
artificial intelligence (AI) technology, little research has examined AI environments and their …