Innovation in public services is propelled by collaborations between public actors, private
actors, and service users. A substantial literature has centered on the benefits of user …

In the last 15 years, European countries have invested considerable resources to provide e-
government services. Despite of its increasing availability, its level of adoption has not been …

As an answer to present challenges the Danish government has recently announced that
user-driven innovation shall be a driver for innovation in the public administration. This …

Innovation in public services is currently a government priority in many countries. In
Denmark it rose to the top of the political agenda following the so-called Quality Reform …

This chapter aims at conceptualizing the user in public sector services in order to clarify the
'user'in the context of user-driven service innovation. Although the importance of user …

The world is changing rapidly. We face increasing and new social needs such as ageing
populations; mass immigration; the rise of long-term, chronic health conditions such as …

Collaborative innovation in the public sector is increasingly used as a strategy for balancing
citizens' rising expectations for public services with limited public resources. This article …

Scholars, policymakers and practitioners recognise the potential to improve public services
through active citizen involvement and much research has examined the formal …

This chapter explores the question of how citizen involvement may facilitate innovations in
public services, considering how changes can be instigated from the perspectives and …

This article examines the impact of partnership design on technological innovation in public‐
private innovation partnerships. It develops two competing hypotheses on how specific …