Chatbot implementation for assisting customers as a virtual agent can be seen as a tool in
helping an organisation to serve better customer service. Malaysia is among the countries …

Artificial intelligence (AI)-based chatbots have received considerable attention during the
last few years. However, little is known concerning what affects their use for educational …

Chat-bot as an (AI) technology has taken great attention in recent years and especially in the
education sector. before applying such new technology. it is vital to Understand the …

The study explores factors affecting university students' behavioural intentions in adopting
an academic advising chatbot. The study focuses on functional, socio-emotional, and …

This study introduces an innovative and integrated research model, synthesizing
components from the established Technology Acceptance Model (TAM) with key elements …

The purpose of this paper is to investigate the factors that may hinder or facilitate the
acceptance and usage of chatbots by university students in higher education institutions …

With the advent of internet and exponentially growing smartphone market, chatbots are
becoming popular and are being widely used for interactions in varied fields. This study …

While adopting chatbots powered by artificial intelligence could enhance knowledge
sharing, it also causes challenges due to the “dark side” of these agents. However, research …

The increasing prevalence of Fourth Industrial Revolution (4IR) technologies has led to a
surge in the popularity of AI application tools, particularly chatbots, in various fields …

Today, every organisation depends on Information and Communication Technology (ICT) for
the efficient service delivery and cost-effective application of technological resources. With …