Purpose–The purpose of this paper is to explore the complex nature of perceived quality by
employing a phenomenological study to understand the meaning of University Service …

Purpose–The purpose of this paper is to discuss the importance of service quality as a
means of achieving long‐term competitive advantage in higher education. It further seeks to …

This chapter discusses the role of services in a global economy, the range of industries in
the services sector, the background of higher education issues across various countries, and …

Drawing on the experience of an Engineering School in Singapore, the paper explores the
success factors of service quality in higher education by integrating the characteristics of …

The dimension of service quality is still debated among the academic researchers. The
purpose of this study is to examine the different dimensions used and applied in the process …

This study is conducted to examine the relationship between quality service and students'
satisfaction based on the perceptions of international students in Malaysian public …

This study examines satisfaction of graduate students‟ among higher education in
Thailand. The study focuses on a variety of service quality factors such as non-academic …

Recently, the issue of international students' perceptions on service quality offered by
Malaysian public universities has been debated among practitioners and academicians. The …

Purpose This paper focuses on students' perceptions of the quality of non-academic
services received in higher education. While the important role played by expectations and …

Purpose–The purpose of this study is to explore the perceptions of international students of
service quality delivery (SQD) in a Malaysian public university. Design/methodology …