Humans are unable to effectively handle machines that have poor interface and interaction
patterns. The Automated Teller Machine (ATM) is one of the machines that is most frequently …

ATMs are a type of equipment that uses a more managed method to provide customers with
financial services. Almost all government and non-government banks have ATMs, allowing …

Abstract Automatic Telle Machine or ATM remains one of the most used banking channels
and have been transformed into complex machines, where multiple operations can be …

This paper illustrates the heuristic evaluation of a web-based tool for usability testing for
Public Administrations called eGLU-box. eGLU-box is an online platform aiming at …

ATM systems are part of the devices that have more managed approach and facilitate the
use of financial services for people. However, on occasions, displayed interfaces can be …

Despite the high rate of technology adoption in banking services, there is still a void in the
literature on Technology adoption and diffusion in this area, and hence, the purpose of this …

Government websites are the easy sources of getting access to the services offered by
governmental organizations. These websites provide manifold benefits to their users ie …

In this work, we present the results of a systematic review about methods for evaluate the
usability on ATM interfaces and tools utilized. Following a Systematic Review Process, a …

Nowadays, the design of usable interfaces is a challenge for every software developer. Little
or no consideration of the user-centered design guidelines make systems difficult to use …

Human computer interaction (HCI) is concerned with the practice of usability, which is a
measure that evaluates the simplicity of using a system, software, or interface design for …