Sales and operations planning translates the requirements of the customers at the market
place (related to new and/or existing products and services) into actionable tactical plans to …

The recent pandemic has been the greatest catastrophic event in the last century that has
left its irrevocable effect on the socio-economic and cultural environment. The current work …

Companies adopt a customer-centric approach to maintain their competitive position or
dominate the market. In this context, managers are pivotal in navigating the competitive …

Purpose–Strategic analysis of customer profitability for assessing market segmentation and
reconfiguring customer relationship management (CRM) activities remains the key factor for …

The use of financial ratios as the necessary information is considered as one of the
noticeable issues for researchers to apply quantitative models for evaluating the …

The retail industry is vital to the development of every country's economy in terms of its
contribution to the economy and positive effects on employment. Recently, performance …

In an environment where markets go through a volatile process, and rapid fundamental
changes occur due to technological advances, it is important to ensure and maintain a good …

Technology development and maturation in the field of household appliance industries,
approach to the initial media and aims of Industry 4.0 are promising scenarios for the future …

Purpose–The purpose of this paper is to use strategic resource management (SRM) model
and data envelopment analysis (DEA) for benchmarking Indian retailers. The study …

The purpose of this study is to identify and structure challenges of measuring performance of
the Sales and Operations Planning (S&OP) process. A multiple case study methodology was …