Enhancing the hospitality experience: A systematic review of 22 years of physical environment research

L Nanu, I Rahman, F Ali, DS Martin - International Journal of Hospitality …, 2024 - Elsevier
This study provides a comprehensive analysis of research articles published in the field of
hospitality management, specifically focusing on the physical environment and its impact on …

Atmosphere: Conceptual issues and implications for hospitality management

M Heide, K GrØnhaug - Scandinavian Journal of hospitality and …, 2006 - Taylor & Francis
The importance of atmosphere for accomplishing a high‐quality service delivery in the
hospitality industry has for long been recognized both among practitioners and researchers …

Indoor and outdoor physical surroundings and guests' emotional well-being: A luxury resort hotel context

H Han, H Moon, SS Hyun - International Journal of Contemporary …, 2019 - emerald.com
Purpose This paper aims to examine the relationship of internal/external physical
environments and emotional well-being and to explore the possible influence of such an …

Hospitality in a theatre: The role of physical warmth

R Pijls, M Galetzka, BH Groen, ATH Pruyn - Research in Hospitality …, 2021 - ajol.info
Insight into psychological mechanisms offers service organisations the opportunity to
increase their hospitality performance. The present research shows that physical warmth …

The effects of atmospheric elements on customer impression: the case of hotel lobbies

CC Countryman, SC Jang - International Journal of Contemporary …, 2006 - emerald.com
Purpose–The purpose of this study is to examine the atmospheric elements of color, lighting,
layout, style, and furnishings that make up the physical environment of a hotel lobby …

Guest editorial: The past, present and future of hospitality research

P Guchait, SH Ann - International Journal of Contemporary Hospitality …, 2022 - emerald.com
Purpose The purpose of this special issue was to bring together the state-of-the-art research
that has meaningful and significant implications for researchers and practitioners in the …

The application of hospitality elements in hospitals

Z Wu, S Robson, B Hollis - Journal of Healthcare Management, 2013 - journals.lww.com
In the last decade, many hospital designs have taken inspiration from hotels, spurred by
factors such as increased patient and family expectations and regulatory or financial …

Atmosphere as a tool for enhancing organizational performance: An exploratory study from the hospitality industry

M Heide, K Lærdal, K Grønhaug - European Journal of Marketing, 2009 - emerald.com
Purpose–The concept of atmosphere is often considered vague and difficult to capture,
which hampers adequate feedback on atmospheric investments. This paper aims to report a …

[PDF][PDF] The physical environment and its relevance to customer satisfaction in boutique hotels; Hotel Haven, Helsinki

E Jysmä - 2012 - theseus.fi
Object of this research is physical environment of the boutique hotel named Haven. As there
is lack of the researches concerning physical environment role in the boutique hotels, this …

Are you feeling served: The embodied experience of hospitality in service environments

R Pijls-Hoekstra - 2020 - research.utwente.nl
This dissertation presents research on the experience of hospitality in service environments.
The research contributes to the gap in the literature on hospitality examined from a customer …