Analyzing the effect of social support and community factors on customer engagement and its impact on loyalty behaviors toward social commerce websites

S Molinillo, R Anaya-Sánchez… - Computers in Human …, 2020 - Elsevier
While research into customer engagement receives much attention, few studies have
examined why consumers engage in social commerce and the resulting consequences for …

[PDF][PDF] Analyzing the effect of social support and customer engagement on stickiness and repurchase intention in social commerce: A trust transfer perspective

CH Lee, CW Chen, WK Chen, KH Lin - Journal of Electronic Commerce …, 2021 - ojs.jecr.org
Consumer engagement is increasingly gaining popularity among practitioners and
academics as a prominent consumer-social platform relationship construct. However, few …

Customer engagement behaviour on social commerce platforms: An empirical study

AH Busalim, F Ghabban - Technology in society, 2021 - Elsevier
Web 2.0 applications and social media have transformed e-commerce into a new business
paradigm, which is called social commerce. This development has changed the customers' …

Examining the impact of social commerce dimensions on customers' value cocreation: The mediating effect of social trust

AA Alalwan, RS Algharabat… - Journal of Consumer …, 2019 - Wiley Online Library
One of the main aspects of the Web 2.0 revolution has been social commerce that has
resulted in many people across the world increasingly engaging with commercial activities …

How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust

W Nadeem, AH Khani, CD Schultz, NA Adam… - Journal of Retailing and …, 2020 - Elsevier
Increasing interest in social commerce has been accompanied by concerns about creating
high-quality customer relationships. Brands are particularly interested in how they may foster …

Factors influencing customer engagement in social commerce websites: A systematic literature review

AH Busalim, ARC Hussin, NA Iahad - Journal of theoretical and applied …, 2019 - mdpi.com
The evolution of social commerce (s-commerce) has changed both businesses and
customers. Therefore, understanding customer engagement behaviour in the s-commerce …

How social commerce constructs influence customers' social shopping intention? An empirical study of a social commerce website

CY Li - Technological Forecasting and Social Change, 2019 - Elsevier
Social commerce takes advantage of social networking capabilities and provides features
that encourage customers to share personal experiences. Because social commerce has …

Social commerce success: Antecedents of purchase intention and the mediating role of trust

A Dabbous, K Aoun Barakat… - Journal of Internet …, 2020 - Taylor & Francis
The past couple of years have witnessed the emergence of a new phenomenon known as
social commerce, which incorporates the transactional aspect of e-commerce with social …

Effect of social commerce factors on user purchase behavior: An empirical investigation from renren. com

Y Bai, Z Yao, YF Dou - International Journal of Information Management, 2015 - Elsevier
As a new type of e-commerce, social commerce is an emerging marketing form in which
business is conducted via social networking platforms. It is playing an increasingly important …

Creating customer loyalty in online brand communities

FF Cheng, CS Wu, YC Chen - Computers in Human Behavior, 2020 - Elsevier
Online social networking sites (SNSs) has become one of the most popular activities for
people accessing the Internet. In this regard, many Businesses create their online brand …