Abstract Terms of Service (ToS) are fundamental factors in the creation of physical as well as
online legally relevant relationships. They not only define mutual rights and obligations but …

Terms of service of on-line platforms too often contain clauses that are potentially unfair to
the consumer. We present an experimental study where machine learning is employed to …

Consumer contracts often contain unfair clauses, in apparent violation of the relevant
legislation. In this paper we present a new methodology for evaluating such clauses in …

Consumer contracts too often present clauses that are potentially unfair to the subscriber.
We present an experimental study where machine learning is employed to automatically …

This article explores the potential of artificial intelligence for identifying cases where digital
vendors fail to comply with legal obligations, an endeavour that can generate insights about …

E-business user agreements are seldom read but almost always accepted by users. We
present an in-depth analysis of e-user agreement issues using textual data on Terms of …

A Service Level Agreement (SLA) is a special kind of legal contract that binds a vendor to its
customers where the vendor commits to provide certain services in exchange for certain …

Human values such as integrity, privacy, curiosity, security, and honesty are guiding
principles for what people consider important in life. Such human values may be violated by …

Given the democratic nature of open source development, code review and issue
discussions may be uncivil. Incivility, defined as features of discussion that convey an …

Online shopping is an ever more important part of the global consumer economy, not just in
times of a pandemic. When we place an order online as consumers, we regularly agree to …