E-government services involve many stakeholders who have different objectives that can
have an impact on success. Among these stakeholders, citizens are the primary …

In a quest to offer better services to both citizens and businesses throughout Africa, efforts to
adopt e‐government projects are gaining momentum. As a result of this, there is a need for …

Purpose The purpose of this study is to empirically examine the utility of information systems
(IS) success models in mandatory e-government services, as opposed to the volitional ones …

Purpose The purpose of this paper is to analyze and evaluate the current status of e-
government services in Afghanistan. To identify the evaluation criteria based on citizen …

A critical element in the evolution of governmental services through the internet is the
development of sites that better serve the citizens' needs. To deliver superior service quality …

In the field of public services, the title of citizen satisfaction and dissatisfaction has gotten
significant attention both in recent and past literatures. The purpose of this research is to …

Purpose–This paper aims to introduce a European project CEES to develop a standard for
the evaluation of Electronic Government (e‐Government) services from a citizen satisfaction …

User satisfaction is a crucial factor for continual usage of e-Government services and for the
success or failure of e-Government projects. The main challenge for Jordanians is what are …

ABSTRACT A major domain of e-government research has been the examination of
information delivery to citizens. These services involve communications and transactions …

A critical element in the evolution of e-governmental services is the development of sites that
better serve the citizens' needs. To deliver superior service quality, we must first understand …