Purpose Soft total quality management (STQM) practices are essential for promoting value-
added organizational citizenship behaviour (OCB) among employees in quality-focussed …

Purpose Soft total quality management (STQM) is a requisite for the successful
implementation of hard total quality management interventions. However, there is limited …

Purpose The present research focuses on improving the awareness related to soft total
quality management (TQM) practices by looking from the viewpoint of strategic human …

Like Darwin's theory of evolution suggests, the world is continuously changing. It is essential
for organizations to inquire about new techniques to survive in this changing environment. A …

Achieving organizational excellence has been widely considered more of an art than a
science (Forbes, 1994). Total quality management (TQM)–a management philosophy …

Purpose The current study used the social exchange theory to examine the dimensional
impact of total quality management (TQM) on the organisational citizenship behaviour for the …

In search of what impacts firm's performance, academicians and practitioners study various
ways to link different organizational culture and management methodologies to …

In order for companies to survive and grow in the future, it is essential for them to deliver
high quality goods and services. This study aims to investigate the relationship between …

Understanding the connection between motivation and TQM, two essential components of
modern management practices, is essential to promoting a culture of continuous …

This conceptual paper explores the impact of Total Quality Management (TQM) on employee
satisfaction and performance in manufacturing industries in China. TQM is a comprehensive …