Services in general are intangible and cannot be fully owned by consumers. If not controlled,
this can have a negative impact on the company, because many customers feel dissatisfied …

It is impossible to produce quality products and services without quality people and
processes. The existence of very busy peak periods is a problem in itself for service …

Quality not only emphasizes aspects of the final result, namely products and services, but
also concerns human quality, process quality and environmental quality. It is impossible to …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. From the above definition, it can be concluded that quality is a quality …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

However, in the business world, it is not enough to be in this position, we have to be
competitive and number one, and one way to win the competition is to improve service …

Today‟ s world economy is becoming more of service oriented. This situation can be
attributed to the increased importance and significance being witnessed in the service …

If not controlled, this can have a negative impact on the company, because many customers
feel dissatisfied. From the above definition, it can be concluded that quality is a quality …

Abstract Service is process consists of a set of activities more or less intangible. Service is
activity or benefit offers one party to other party. Supply of high quality product and services …

Competitive advantage can be achieved by the company if it focuses on the service quality
because today's customers are quality conscious. Hence it is utmost important for the …