Purpose This paper aims to review and discuss customer satisfaction and its application to
the hospitality and tourism industries. This paper defines the concept and analyzes its …

With the arrival of the big data era, a lot of valuable data have been generated in the entire
product life cycle. The gathered product data contain a lot of design knowledge, which …

Digitisation forms a part of Industrie 4.0 and is both threatening, but also providing an
opportunity to transform business as we know it; and can make entire business models …

As health and fitness applications (apps) take on larger markets, attracting and satisfying
users has become a crucial task. Gamification, a popular ancillary design used in various …

With the advent of web 2.0 websites, the impact of customers on each other's purchasing
decisions has increased, and this has changed the decision-making procedure, attitude, and …

User-generated content (UGC) is becoming increasingly available on social media for a
wide range of products and services. Such UGC contains rich information about customer …

Quality tools such as Kano's model, SERVQUAL, and Quality Function Deployment (QFD)
have been used to design and improve services. Although these tools can be used …

The Kano model distinguishes the different relationships between Customer Requirements
fulfillment and Customer Satisfaction, especially the nonlinear relationships. However, the …

Products are now developed based on what customers desire, and thus attractive quality
creation has become crucial. In studies on customer satisfaction, methods for analyzing …

Modular product platforms have been shown to provide substantial cost and time savings
while still allowing companies to offer a variety of products. As a result, a multitude of product …