Purpose Delivering premium services and quality products are critical strategies for success
in manufacturing. Continuous improvement (CI), as an underlying foundation for quality …

Abstract Although Failure Mode and Effect Analysis (FMEA) is a prominent approach that
has been used with convenience as the most popular risk definition and evaluation tool …

Purpose–In previous studies, historical information of customer had been used for
determining customer lifetime value (CLV). The purpose of this paper is to modify CLV …

Purpose–Literature review indicates lack of using the Kano model in organizational
behavior domain and managers' satisfaction. The purpose of this paper is to propose a Kano …

Whereas most studies have focused on elevating the service quality of airlines, few have
explored quality risks from the viewpoint of customer dissatisfaction caused by poor service …

Purpose–The purpose of this article is to report the application of failure mode and effect
analysis (FMEA) to an automotive leaf spring manufacturing organization …

The aim of this study is to examine the perceptions of the residents of Göreme Town about
the concept of gastronomy tourism by examining their expectations for this gastronomy …

Dunia kita selalu dipenuhi oleh ketidakpastian, jika suatu bencana terjadi maka akan
berdampak pada timbulnya gangguan bisnis dalam skala besar. Gangguan pada supply …

Di Indonesia, singkong termasuk bahan makanan pokok yang bisa menjadi alternatif
pengganti beras. Saat ini singkong lebih banyak dimanfaatkan sebagai bahan baku …

Warehouse operations are very much dependent on manual works and hence, humans play
critical roles. In order to have an excellent warehouse performance, it is imperative to …