Purpose Service quality in academics is imperatively crucial. Therefore, the purpose of the
current research is to examine the effect of academic service quality factors in higher …

Purpose This study aims to empirically explore e-banking service quality and its impact on
the e-banking loyalty through a mediating impact of e-banking satisfaction. The account …

This study aims to generate a list of enablers of quality enhancement of higher business
education in Pakistan and build a structural model of enablers to prioritize them. It also …

Purpose The purpose of this study is to validate the higher education service quality
(HESQUAL) scale using a confirmatory approach and test an improved structural model that …

This study analyzes the effect of quality of services provided to the students' in relation to
their satisfaction and loyalty. Respondents in this study were seventh semester students of …

The research aimed to identify the degree of implementation of TQM in Jordanian
universities and its relationship to the level of community service from faculty members' …

The potential international university education market value is expressed in billions of
dollars. Countries are trying to increase their competitiveness to attract international students …

Technology has enabled the higher education ecosystem to tailor to the students who have
diverse needs and to engage with them remotely, especially when face-to-face interaction is …

Purpose Student loyalty is important if universities are to stay in business by recruiting and
retaining satisfied students who provide positive evaluations of their university to others. The …

Purpose Constructed upon the knowledge-based view, the purpose of this study is to
investigate the interrelationship between internal marketing, knowledge management …