Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …

The pace of technological development is exceeding expectations and transforming the
landscape of last-mile delivery. This study investigates how users' post-adoption behavior in …

The present study discusses the impact of Human-Robot Collaboration (HRC) powered by
Artificial Intelligence (AI) on customer service. It is based on the four types of intelligence …

The arrival of COVID-19 impacted every aspect of life around the world. The virus, whose
spread was facilitated overwhelmingly by people's close contact at home and by travelling …

Purpose With an industry 5.0 revolution taking place in the hospitality industry, a shift from
manual to cognitive labor is anticipated, characterized by greater sustainability, resilience …

Are robots stealing our jobs? Examining robot-phobia as a job stressor in the hospitality
workplace | Emerald Insight Books and journals Case studies Expert Briefings Open Access …

Abstract The Great Resignation has brought significant challenges to the recovery of the
hospitality industry from the depression caused by the coronavirus pandemic (COVID-19) …

Purpose Service robots are gradually becoming more anthropomorphic and intelligent. This
research aims to investigate how anthropomorphic service robots with different levels of …

The goal of sustainability in business is the maximization of resources for long-term
productivity at a minimized negative impact for all key stakeholders. Several functions of …

Purpose The purpose of this perspective paper is to investigate the role of robots in tourism's
contribution to the achievement of the Sustainable Development Goals (SDGs) …