G Perugia, D Lisy - International Journal of Social Robotics, 2023 - Springer
The discussion around gendering humanoid robots has gained more traction in the last few years. To lay the basis for a full comprehension of how robots'“gender” has been understood …
H Kim, M Park - Journal of Retailing and Consumer Services, 2024 - Elsevier
Retailers are employing non-human endorsers as alternatives to traditional celebrities in digital marketing. We seek to identify the aspects of human-like virtual influencer …
Y Xie, K Zhu, P Zhou, C Liang - Computers in Human Behavior, 2023 - Elsevier
With the development of artificial intelligence technology, the application of anthropomorphism has been established as a good design principle. However, the …
HC Pham, CD Duong, GKH Nguyen - Journal of Retailing and Consumer …, 2024 - Elsevier
The recent surge in AI technologies, like ChatGPT, has sparked significant interest in their potential to revolutionize various industries, with the travel and tourism sector at the forefront …
SE Kang, C Koo, N Chung - International Journal of Hospitality …, 2023 - Elsevier
As service robots are becoming more human-looking, people are beginning to perceive robots as creepy in one way but cool in another. This study investigates how the trade-off …
W Ladeira, MG Perin, F Santini - Journal of Hospitality Marketing & …, 2023 - Taylor & Francis
Robot services have become an essential competitive differentiator in the hospitality and tourism industry. Seminal studies indicate the need for more profound knowledge about the …
E Moriuchi, S Murdy - International Journal of Hospitality Management, 2024 - Elsevier
Robot use in the service industry has been gaining momentum, not only for potential cost reduction reasons, but to allow establishments to improve their service quality. However …
TH Baek, M Kim - Journal of Business Research, 2023 - Elsevier
Building on anthropomorphism and regulatory focus theories, this research examines the effect of humanizing artificial intelligence (AI)-powered robo-advisors on investment …
Artificial intelligence (AI) initiatives, including Generative AI, are being increasingly implemented in service industries, and are having a great impact on service operations and …