The restaurant industry has witnessed a dramatic rise of service robots. Previous research
suggests that humanoid service robots are perceived as social entities and thus might lead …

The diffusion of service robots, powered by artificial intelligence (AI) technology, at the hotel
front desk is facing challenges. Drawing on innovation resistance literature, this study …

Recent research has established a positive relationship between the use of service robots
powered by artificial intelligence in hospitality firms and customer satisfaction online ratings …

The employment of anthropomorphism in promotion has witnessed a notable surge in recent
times, surpassing prevous levels in the hospitality and tourism sectors. This research …

Although chatbots have been widely used in dealing with service complaints, knowledge
about the recovery performance of chatbots is limited. Drawing upon lay belief and …

Purpose Given little light has been shed on the preference of Generation Z tourists or tourists
from different cultural backgrounds toward service robot preference in hospitality contexts …

Purpose Although humanoid robots are increasingly adopted in many business settings, the
dynamic effects of anthropomorphism and the functional perceptions of service robots on …

Due to recent technological advancements, social robots are becoming increasingly
prevalent in the consumer space. ChatGPT, a virtual social robot, has captured significant …

Background The last decade has witnessed the rapid development of health care
conversational agents (CAs); however, there are still great challenges in making health care …

This paper used the mixed research method of bibliometric and content analysis to study
284 studies on service robots in the tourism and hospitality industry collected from the Web …