Abstract Service robots are becoming more popular as artificial intelligence technology
advances. Based on the theory of mind perception, this study divides the anthropomorphism …

Purpose This study aimed to investigate the neural mechanism by which virtual chatbots'
gender might influence users' usage intention and gender differences in human–machine …

The use of technology in tourism is increasing day by day. Service robots are now on the
agenda. The success of developments that envisage a new experience for consumer …

In our society interaction with robots is becoming more and more frequent since robots are
not only used in the industry, but increasingly often in assistance and in health system …

Competition in the hospitality industry is fierce and hotels need to enhance guest
engagement in order to remain competitive. Building brand anthropomorphism (BA) and …

Purpose: The purpose of this study is to experimentally test the hypothesized Three-Part
Theoretical (TPT) Framework in order to evaluate the impact of the Artificial Intelligence …

Previous research has primarily focused on individual determinants to promote consumer
pro-environmental behavior in the hospitality industry, overlooking the potential influence of …

In the past years artificial intelligence (AI) has become an important subject for both
companies and consumer due to the growth of personal AI assistants and external service …

This study presents a comprehensive framework for and viewpoint on the research
landscape of service robots within the hospitality and tourism context. Employing a …

There is a growing body of research in HCI on detecting the users' emotions. Once it is
possible to detect users' emotions reliably, the next question is how an emotion-aware …