Contact center agent work awareness algorithm
KW Hassler - US Patent App. 11/688,100, 2008 - Google Patents
A contact center is provided that includes an input operable to receive work items 204 aw, a
work item processing agent 200 to populate work item containers 212 aI with information …
work item processing agent 200 to populate work item containers 212 aI with information …
CONTACT CENTER AGENT WORK AWARENESS ALGORITHM
KW Hassler - US Patent App. 11/688,100, 2008 - freepatentsonline.com
A contact center is provided that includes an input operable to receive work items 204a-w, a
work item processing agent 200 to populate work item containers 212a-I with information …
work item processing agent 200 to populate work item containers 212a-I with information …