Along with the popularity of service robots in various service settings, service robots are
often gendered as either female or male. This study examines the role of service robots' …

Purpose This study aims to investigate the impact of both physical and personality-related
anthropomorphic features of an artificial intelligence service robot on the cognitive and …

Purpose The main purpose of this study is to investigate the impact of service robots on hotel
visitors' behaviour and to verify the role of anthropomorphism (human likeness) in customer …

This study investigated the influence of service robot attributes on customers' hospitality
experience from the perspective of relationship building. Through literature review and a …

Hotel industry started to adopt service robots, which are considered a future workforce.
However, no attempt was conducted to examine the dimensionality of service quality of …

Abstract Service robots are beginning to be a popular choice in the frontline of customer
service. It is important to explore how interacting with humanoid service robots (vs. human …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …

Purpose This study aims to compares the effects of different human-like appearances (low
vs. medium vs. high) of service robots (SRs) on consumer trust in service robots (CTSR) …

Purpose Although humanoid robots are increasingly adopted in many business settings, the
dynamic effects of anthropomorphism and the functional perceptions of service robots on …

Purpose This study aims to examine the impact of AI service robots on restaurant customers'
engagement and acceptance and the moderating role of robot anthropomorphism on the …