Financial technology (Fintech) makes a significant contribution to the financial system by
reducing costs, providing higher quality services and increasing customer satisfaction …

This study aims to construct a hybrid decision‐making approach to the stochastic evaluation
for the innovation capacity of financial institutions. For this purpose, interval type 2 fuzzy …

Mobile banking (M-banking) which integrates software, hardware, and human is a new
platform for banks. Determining the performance of M-banking services helps bank …

The financial services are key instrument for the right evolution of economy, mainly in the
emerging countries. Therefore, the evaluation of the financial services is crucial for the …

Assessment of alternative banking systems is a difficult problem with multiple and conflicting
criteria. This study proposes a multi-criteria decision-making (MCDM) model for evaluating …

In today's world, with increased competition, the service quality of Chinese commercial
banks is recognized as a major factor that is responsible for enhancing competitiveness …

Abstract FinTech is a New Financial Technology, which provides financial services through
innovative information and communication technologies. It is widely accepted that 4th …

There is a growing competition between banks and fintech not only in advanced economies,
but also in the emerging markets. However, it is yet to be observed in Latvia to the same …

Purpose The digital revolution has substantially changed the business environment. Most
banks have acknowledged the importance of new technologies to improve performance and …

IT/IS represents a substantial financial investment for many organizations. Whether or not to
invest in new IT/IS is, therefore, a difficult decision. Simply considering human resource cost …