The COVID-19 outbreak has accelerated the development of service robots. However,
service robots in some hotels have been put aside despite successful adoption. This study …

The rapid robotization of the hotel industry faces reluctance from frontline employees. This
study aims to explore frontline employees' intentions to use service robots in the hotel …

The diffusion of service robots, powered by artificial intelligence (AI) technology, at the hotel
front desk is facing challenges. Drawing on innovation resistance literature, this study …

The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …

Robot services have become an essential competitive differentiator in the hospitality and
tourism industry. Seminal studies indicate the need for more profound knowledge about the …

As various types of robots increasingly influence consumers' service experiences,
companies need to consider how to be competitive in this new artificial intelligence and …

Purpose The purpose of this study is to examine how consumers perceive the importance of
using robot technologies for 12 services evaluated under two categories considering the …

Robots and artificial intelligence (AI) technologies are becoming more prominent in the
tourism industry. Nowadays, consumers are faced with multiple options involving both …

Robots are adopted in numerous tourism and hospitality segments, including restaurants.
This study aims to empirically investigate the service robots'(SRs) acceptance among fast …

The current age of artificial intelligence, along with the advent of robots, portends increased
use of innovative technologies in the tourism industry, with higher levels of service …