The surge in online shopping has led to an increase in online customer reviews (OCRs),
posing challenges for product selection based on product features and customer sentiment …

With the advent of web 2.0 websites, the impact of customers on each other's purchasing
decisions has increased, and this has changed the decision-making procedure, attitude, and …

Online customer reviews (OCRs) are the real feelings of customers in the process of using
products, which have great reference value for potential customers' purchase decisions …

As an essential information resource, online reviews play an important role in consumers'
decision-making processes. To solve the product ranking problem through online reviews …

Online reviews play an important role in consumers' purchasing decisions. However, many
online reviews confuse consumers when they wish to make a purchase but lack experience …

Mining online reviews has become an important means of identifying consumer behavior
and the innovation direction of products. However, it is difficult for both producers and …

Online product reviews have significant impacts on consumers' purchase decisions. To
support consumers' purchase decisions, how to rank the products through online reviews is …

Multiple criteria approaches can assist the product manager to know the consumer
preferences in the context of e-commerce. Consumer preference analysis explains what …

Machine learning frameworks categorizing customer reviews on online products have
significantly improved sales and product quality for major manufacturers. Manually …

Online product reviews contain valuable information about customer requirements (CRs).
Intelligent analysis of a large volume of online CRs attracts interest from researchers in …