As a plan, Industry 4.0 encourages manufacturing companies to switch from conventional
Product-Service Systems to Digital Product-Service Systems. Systems of goods, services …

Purpose This paper studies the Digital Service Innovation (DSI) concept by systematically
reviewing earlier studies from various scholarly communities. This study aims to recognize …

This paper proposes a discussion of the evaluation of an artefact developed under the
Design Science paradigm using the Delphi method. It evaluates the Ecosystem framework of …

The combination of servitization and digitalization is increasingly changing the economy and
society at the global level towards sustainability goals. Companies are shifting their …

Although many authors claimed that Design Science Research (DSR) could bring new
insights to Operations Management (OM), this research method is still little used in OM …

As smart technology develops at an ever-increasing pace, firms are investing heavily in
boosting the smartness of their service systems. To support these endeavors, practitioners …

Smart services' data-intensive nature means their convenience for users comes with privacy
concerns. This poses challenges for the supply of smart services. This paper analyses the …

Abstract Smart Service Innovations (SmartSIs) are crucial for future competitiveness, but
established organizations often struggle with the complexity of generating SmartSI ideas …

Abstracting and formalizing knowledge collected throughout a design science research
(DSR) project is important to inform the design of future artifacts. Design principles are one …

Purpose The purpose of this study is to identify the financial and non-financial factors
contributing to the success of hybrid offerings among Pakistani multinational enterprises …