Purpose The purpose of this study is to analyze state-of-the-art knowledge of artificial
intelligence (AI) research in hospitality. Design/methodology/approach This study adopts the …

Taking a systematic literature review approach, this study examines research on service
robot adoption from hospitality employees' perspectives. The findings reveal the current …

Purpose Drawing on the cognitive–affective–conative framework, this study aims to develop
a model of service robot acceptance in the hospitality sector by incorporating both cognitive …

The study proposes AI-powered tools and applications as boundary-crossing objects to
examine how AI performance can affect employees' job engagement, service and job …

Although service robots with anthropomorphic designs are widely used in the tourism and
hospitality industry, there are mixed research findings about the effect of service robot …

Purpose Have you been to a smart restaurant, and how were its services? A common
limitation of hospitality studies stems from the lack of research on how service quality is …

The potential privacy issues associated with artificial intelligence (AI) in service delivery
require careful attention but remain understudied. Through the lens of the watching-eye …

The impact of the pandemic is driving the recent upsurge in service automation and the
adoption of service robots in the hospitality industry. As service paradigm and customer …

Purpose This study aims to propose a research model integrating technology acceptance
model 3 (TAM3) constructs and human aspects of humanoid service robots (HSRs) …

The restaurant industry has witnessed a dramatic rise of service robots. Previous research
suggests that humanoid service robots are perceived as social entities and thus might lead …