Analyzing usability test videos is arduous. Although recent research showed the promise of
AI in assisting with such tasks, it remains largely unknown how AI should be designed to …

AI has been increasingly adopted in user experience (UX) analysis, in which UX evaluators
review test recordings to identify usability problems. However, most AI-infused systems …

Usability testing is vital for enhancing the user experience (UX) of interactive systems.
However, analyzing test videos is complex and resource-intensive. Recent AI advancements …

AI is promising in assisting UX evaluators with analyzing usability tests, but its judgments are
typically presented as non-interactive visualizations. Evaluators may have questions about …

Reviewing a think-aloud video is both time-consuming and demanding as it requires UX
(user experience) professionals to attend to many behavioral signals of the user in the video …

UX practitioners (UXPs) face novel challenges when working with and communicating
artificial intelligence (AI) as a design material. We explore how UXPs communicate AI …

This short paper describes how to adapt user experience research methods for artificial
intelligence (AI)-driven applications. Presently, there is a dearth of guidance for conducting …

Usability testing has long been a core interest of HCI research and forms a key element of
industry practice. Yet our knowledge of it harbours striking absences. There are few, if any …

The usability movement has historically always sought to empower end-users of computers
so that they understand what is happening and can control the outcome. In this article, we …

Although AI holds promise for improving human decision making in societally critical
domains, it remains an open question how human-AI teams can reliably outperform AI alone …