Purpose Have you been to a smart restaurant, and how were its services? A common
limitation of hospitality studies stems from the lack of research on how service quality is …

Purpose The purpose of this paper is to offer a discussion, definition and comprehensive
conceptualization of the smart service experience, ie the way guests and customers in …

Purpose–The purpose of this paper is to craft a future research agenda to advance smart
service research and practice. Smart services are delivered to or via intelligent objects that …

Purpose The term smartness has been discussed in the academia for many years; prior
research has listed numerous advantages and encouraged business entities to implement …

Dining is an essential part of daily life, and the business of any restaurant is to satisfy its
customers by co-creating positive dining experiences on every occasion and at every stage …

Purpose Building on recent smart hospitality systematic reviews and extensive literature
analyses, this paper aims to explore recent developments, themes and issues within smart …

An important area of the hospitality industry are restaurants. This industry sector has not only
experienced severe consequences of the recent lockdowns, but it has also seen the rise of …

A new trend of smart service systems is emerging. Technology is applied intensively to
alleviate the cognitive and behavioral load of customers and improve the operations of …

This study aims to explore the role of cloud computing in the creation of smart hospitality
experiences and bridge the existing gap in knowledge. The research adopts a mixed …

Purpose This article provides an in-depth understanding of customer experience with smart
services, examines customer perceptual responses to smart and connected service …