Bot in the bunch: Facilitating group chat discussion by improving efficiency and participation with a chatbot

S Kim, J Eun, C Oh, B Suh, J Lee - … of the 2020 CHI Conference on …, 2020 - dl.acm.org
Although group chat discussions are prevalent in daily life, they have a number of
limitations. When discussing in a group chat, reaching a consensus often takes time …

Making sense of group chat through collaborative tagging and summarization

AX Zhang, J Cranshaw - Proceedings of the ACM on Human-Computer …, 2018 - dl.acm.org
While group chat is becoming increasingly popular for team collaboration, these systems
generate long streams of unstructured back-and-forth discussion that are difficult to …

Moderator chatbot for deliberative discussion: Effects of discussion structure and discussant facilitation

S Kim, J Eun, J Seering, J Lee - Proceedings of the ACM on Human …, 2021 - dl.acm.org
Online chat functions as a discussion channel for diverse social issues. However,
deliberative discussion and consensus-reaching can be difficult in online chats in part …

It takes a village: integrating an adaptive chatbot into an online gaming community

J Seering, M Luria, C Ye, G Kaufman… - Proceedings of the 2020 …, 2020 - dl.acm.org
While the majority of research in chatbot design has focused on creating chatbots that
engage with users one-on-one, less work has focused on the design of conversational …

Single or multiple conversational agents? An interactional coherence comparison

AP Chaves, MA Gerosa - Proceedings of the 2018 CHI Conference on …, 2018 - dl.acm.org
Chatbots focusing on a narrow domain of expertise are in great rise. As several tasks require
multiple expertise, a designer may integrate multiple chatbots in the background or include …

Understanding chatbot-mediated task management

C Toxtli, A Monroy-Hernández… - Proceedings of the 2018 …, 2018 - dl.acm.org
Effective task management is essential to successful team collaboration. While the past
decade has seen considerable innovation in systems that track and manage group tasks …

Beyond dyadic interactions: Considering chatbots as community members

J Seering, M Luria, G Kaufman, J Hammer - Proceedings of the 2019 …, 2019 - dl.acm.org
Chatbots have grown as a space for research and development in recent years due both to
the realization of their commercial potential and to advancements in language processing …

“Suddenly, we got to become therapists for each other” Designing Peer Support Chats for Mental Health

K O'Leary, SM Schueller, JO Wobbrock… - Proceedings of the 2018 …, 2018 - dl.acm.org
Talk therapy is a common, effective, and desirable form of mental health treatment. Yet, it is
inaccessible to many people. Enabling peers to chat online using effective principles of talk …

If I hear you correctly: Building and evaluating interview chatbots with active listening skills

Z Xiao, MX Zhou, W Chen, H Yang, C Chi - Proceedings of the 2020 CHI …, 2020 - dl.acm.org
Interview chatbots engage users in a text-based conversation to draw out their views and
opinions. It is, however, challenging to build effective interview chatbots that can handle user …

TalkTraces: Real-time capture and visualization of verbal content in meetings

S Chandrasegaran, C Bryan, H Shidara… - Proceedings of the …, 2019 - dl.acm.org
Group Support Systems provide ways to review and edit shared content during meetings,
but typically require participants to explicitly generate the content. Recent advances in …