Ethnography has gained considerable prominence as a technique for informing CSCW
systems development of the nature of work. Experiences of ethnography reported to date …

This paper examines the theoretical and practical problems that arise from attempts to
develop formal characterizations and explanations of many work activities, in particular …

This paper reports on a field study of the procurement, implementation and use of a local
area network devoted to running CSCW-related applications in an organization within the …

This paper addresses some of the divergences between social sciences, and proposes the
development of hybrid forms of participation in CSCW. It offers a critique of the theoretical …

Ethnographic studies of CSCW have often seemed to involve the investigation of relatively
large-scale and highly specific systems, consequently ignoring the small office within which …

This paper discusses an evaluation of the MEAD prototype, a multi-user interface generator
tool particularly for use in the context of Air Traffic Control (ATC). The procedures we …

Computer support for cooperative work requires the construction of applications that support
interaction by multiple users. The highly dynamic and flexible nature of cooperative work …

The development of large and complex systems necessarily involves many people-each
with their own perspective on the system, defined by their skills, responsibilities and …

This paper discusses an innovative experiment where sociologists were actively involved in
the requirements analysis for an interactive software system to support the work of air traffic …

In this paper we address how to do reliable systems design in small complex organizations-
small in the sense that the design project we use as an example has approximately 50 …